Product warranty

The legal guarantee regarding the conformity of the products is granted by FRAMEWORKS SRL in accordance with the provisions of GEO no. 140/2021 regarding the sale of products and their associated guarantees, as well as Ordinance no. 21/1992 on consumer protection, and the warranty conditions are provided in the warranty certificate that accompanies the delivered product. The warranty period is calculated from the date of purchase of the products by the Buyer, specified on the tax receipt, and is granted only on the basis of the original copy of the tax receipt.

The buyer has the obligation to handle, transport, unpack, store, preserve the products in accordance with the manufacturer's prescriptions. The seller is not responsible for the defects that occurred as a result of non-compliance with these prescriptions by the buyer. The repair or reconditioning of defective products due to the above causes will be borne by the Buyer.

The warranty does not apply to any product or parts of the product that has been subject to an accident, modification, abuse or misuse.

The commercial guarantee may differ, depending on the purchased product, from the legal one. Details about the granting conditions and the period of the commercial guarantee are provided in the guarantee certificate that accompanies the delivered product.

The commercial guarantee period granted to legal entities is 12 months. The guarantee does not apply to products purchased for professional purposes that involve intensive use (for example, but not limited to use in restaurants, bars, terraces, swimming pools, gyms, etc.) or for the purpose of reselling them to the public. In this case, the Seller is no longer responsible for the non-conformities of the products in question.